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cgss15:students:jiayil:polyanalyst:weeklymeetings:1_20_2017 [2017/01/20 16:30]
jiayil created
cgss15:students:jiayil:polyanalyst:weeklymeetings:1_20_2017 [2017/01/20 17:25] (current)
jiayil
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 +====== Megaputer Intelligence Weekly Meeting 1/20/2017 ======
 +
 +=====  Customer Care Performance Monitoring with PolyAnalyst by Bipin  =====
 +
 +Need: associate performance,​ identify those who need training, set performance goals, track progress, improve training materials, service quality and customer satisfaction.
 +
 +Metrics: First contact resolution, resolution time, utilization,​ etc. 
 +
 +Features: end to end automation, flexibility,​ web-based reports, case management.
 +
  
cgss15/students/jiayil/polyanalyst/weeklymeetings/1_20_2017.txt ยท Last modified: 2017/01/20 17:25 by jiayil
 
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