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cgss15:students:jiayil:polyanalyst:weeklymeetings:8_26_2016 [2016/08/26 16:24]
jiayil created
cgss15:students:jiayil:polyanalyst:weeklymeetings:8_26_2016 [2016/08/26 18:04] (current)
jiayil
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 +====== Megaputer Intelligence Weekly Meeting 8/26/2016 ======
  
 +===== Megaputer'​s Phone System by Andrew =====
 +
 +Old way: almost all phones were ringing with the old protocol
 +New: IVR (Interactive Voice Response)
 +
 +Selection 1: Customer Support (Qinyang David and Jeff)
 +Selection 2: Sales & Marketing
 +Selection 3: General Inquiries
 +Selection 4: Hours of Operation
 +
 +===== How to Install PolyAnalyst Part III by Bipin =====
 +
 +Bugzilla: select PA6, then select the component, then the build (first confirm it works in the latest build), make sure already searched Bugzilla and Redmine about existing similar/​same topics. If choose major or critical (critical is when the project cannot move forward), need to mention in the description why it needs to be solved immediately. ​
 +
 +Bug summary (title): be concise but try to include all the keywords
 +
 +Description:​ Provide the context (what data, what project, can upload the script) ​
 +
 +
 +
 +Collecting PA Log Files: ​
 +
 +When? 
 +Server logs: when nodes throw unexpected errors or when PA server crashes. If run the project on a server (say POC, POC2, etc). Need to go to that server to find the crash report, but not on your local machine. If running it on localhost, then crash reports are on local machine. ​
 +
 +Start PA as a service: Profiles folder, paserver.log is always the latest
 +Start PA in tray: Still in Profiles folder, but go to Users and find yours, then find the log file
 +
 +
 +Client logs: PA clients crash. Logs files can be found at operating system'​s folder
 +
 +Why?
 +Log files record sequences of operations and parameters. This might help developers resolve bugs. 
 +
 +
 +Collecting PA Procdump (memory):
 +
 +When?
 +PA clients/​servers freeze
 +PA clients/​servers throw errors not related to node execution (e.g. "​pabusy"​)
 +User gets an error which cannot be reproduced
 +
 +pharaoh/​temp/​portable software/​procdump ​
 +
 +run procdump.exe from cmd, check whether rserver.exe is running or not. pa_dmp is the script that's supposed to work but hasn't been fixed yet.
cgss15/students/jiayil/polyanalyst/weeklymeetings/8_26_2016.txt ยท Last modified: 2016/08/26 18:04 by jiayil
 
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